Frequently Asked Questions

Alcantara and suede are both soft, luxurious materials that look and feel similar but have significant differences. Alcantara is known for its durability and ease of maintenance, being resistant to stains and water. In contrast, suede is a natural leather derived from the underside of animal skins and is sensitive to water and stains, requiring more careful upkeep. Additionally, Alcantara is a more eco-friendly and cruelty-free option compared to suede.

We decided to use Alcantara after searching for a suede-like material that matched our aesthetic for a special occasion. We found that most phone cases and accessories lacked style, quality, and sophistication. Our goal was to design luxurious yet functional accessories that were eco-friendly, stylish, and of the highest quality.

Our enthusiasm for high-end sports cars introduced us to Alcantara, a high-quality Italian fabric that feels and looks like suede but offers better durability and stain resistance. It's used by luxury brands such as Ferrari, Bugatti, McLaren, Lamborghini, and Porsche, enhancing its appeal as a lifestyle brand. Alcantara's soft texture, carbon-neutral and vegan properties perfectly aligned with our mission for sustainability and our love of nature. This eureka moment led us to choose Alcantara for our products.

Alcantara is designed to be resistant to dirt and stains, making it easier to maintain compared to many natural suedes leather and fabrics. It does not get dirty easily, and when it does, it can typically be cleaned with simple methods. This durability makes it a popular choice for applications where longevity and cleanliness are important.

To clean Alcantara, you can follow these steps:

1. Gentle Brushing: Use a soft-bristled brush to gently remove any loose dirt or debris.
2. Damp Cloth: Wipe the surface with a damp microfiber cloth. Avoid soaking the material.
3. Mild Soap Solution: For tougher stains, use a mild soap mixed with water and apply it gently with a cloth. Do not use harsh cleaners or solvents.
4. Air Dry: Allow the Alcantara to air dry completely after cleaning.

Regular maintenance like this helps preserve the appearance and texture of Alcantara over long time.

Yes, the personalization can be in any language.

Yes, we offer full customization. Contact our support team and they will assist you with your customization.

You can find the standard positions of the personalization in the relevant product page. We also offer full customization. Please contact our support team for any customization.

Across our entire range, the personalization is lasered in black.

In the rare instance your personalization is incorrect please send through your order number and photos of the incorrect personalization to info@luriax.com.

Yes, we offer a 6-month general warranty. This warranty covers manufacturing and workmanship faults only. Please note that it does not cover any damage or distortion that may occur due to misuse of the product, or neglect in caring for the Alcantara appropriately.

Yes, our handmade protective phone cases are crafted with shock-absorbing technology and materials that protect your phone against drops. The case features raised peripheral edges to protect the screen and a frame that is higher than the camera lens to offer additional protection. Every corner of the case is protected, and it is inlaid with Alcantara for extra durability and a luxurious finish.

As part of our mission, we are committed to sustainability. In an effort to reduce our carbon footprint we:

• Offset carbon emission;
• 1 tree planted for every order; 
• Offer carbon natural delivery;
• Use sustainable suppliers and materials;
• Move toward zero waste;
• Host our store on carbon neutral platform.

Yes, Alcantara is sustainable. Alcantara® is the first completely sustainable italian-made industrial product. As part of the sustainability project the company has attained 'carbon neutral' certification. This means zero carbon dioxide emissions.

Yes, Alcantara is vegan and share the love for animals.

We ship worldwide. For more details on shipping options, timelines, and any other information, please visit our Shipping Policy page.

You can track your order by clicking here. If you encounter any issues tracking your order, please contact our support team for assistance. Should your order already be in transit and you experience issues, we recommend reaching out to the postal service directly, as we do not have control over packages once they have been handed over to the post office.

For purchases made outside the US, you may be required to pay customs fees, which vary by destination. We do not have control over these charges and cannot provide information about them. If you choose not to pay your customs fees, your order may be destroyed or abandoned by customs officers, and we will be unable to provide a refund for your order.

Within the United States: We offer free returns within 30 days of the item’s ship date.

International Customers: Returns are accepted within 30 days of the item’s delivery date. Please note that we are currently unable to provide return labels for international orders.

To be eligible for a return, the following conditions must be met:

• The item must not be personalized.
• The item must be unused and in its original packaging.
• The item must not be permanently on sale.
• The item must have been purchased directly from LURIAX.

The Classic Case offers a sleek design with integrated black stainless steel buttons and a black metal camera frame, enhancing both aesthetics and protection. It's ideal for those who prefer a smooth, unified appearance. The Sport Case, on the other hand, features cutouts for direct access to the iPhone buttons, providing a more tactile feel and a sporty look. Both cases are crafted from durable Alcantara material and provide robust protection for your device. For more info  visit our page: The Classic Case vs. The Sport Case: A Detailed Comparison

Yes, all our cases are MagSafe compatible and support wireless charging. Our MagSafe feature is designed to be very strong, ensuring a secure and efficient connection.