100% Satisfaction, Guaranteed
Customer satisfaction is our #1 priority.
We're 100% committed to make you happy. We aim to make the product that truly reflects yourself and you genuinely like it! If you are not totally satisfied with your order and the item(s) is unused and the original packaging is intact, then the item(s) can be returned for free within thirty (30) days of the item’s delivery date.
We are confident your Luriax product will be a long lasting and quality companion. If you're out of the 30-day guarantee window, no worries! We offer one (1) year limited manufacturer warranty includes original defects on our products and accessories.
How does the product warranty work?
This warranty covers pre-existing faults in materials and any issues of craftsmanship within the applicable Warranty Period, subject to conditions contained in this limited warranty. Please understand that damage done by a user is not covered in this warranty. This includes: any damage resulting from an accident, improper handling, enduring excessive wight, normal wear / tear, exposure to extreme temperatures, abrasive surfaces, and any type of moisture or oily substances.
Luriax does not warrant and is not responsible for the repair or replacement of any smartphone, accessories, or other device made by anyone other than Luriax.
A warranty claim must be submitted by email to firstname.lastname@example.org, and include verifiable proof of purchase to be valid. Any warranty claims must be made by the customer within the applicable Warranty Period. Luriax reserves the right to request a picture or video of the claimed product defect to validate the claim. Returning the defective product to Luriax may be required to complete the warranty process. Luriax reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim.