Our Warranty

 

We're committed to your satisfaction. We are confident your Luriax product will be a long lasting and quality companion.

 

We aim to make the product that truly reflects yourself and you genuinely like it! If you are not totally satisfied with your order and the item(s) is unused and the original packaging is intact, then the item(s) can be returned for free within thirty (30) days of the item’s delivery date.  

 

6 month limited warranty 

This warranty covers pre-existing faults in materials and any issues of craftsmanship within the applicable Warranty Period, subject to conditions contained in this limited warranty.

 

Please understand that damage done by a user is not covered in this warranty. This includes: any damage resulting from an accident, improper handling, enduring excessive wight, normal wear / tear, exposure to extreme temperatures, abrasive surfaces, and any type of moisture or oily substances.

 

Luriax does not warrant and is not responsible for the repair or replacement of any smartphone, accessories, or other device made by anyone other than Luriax.

 

To make a warranty claim, your order must have been processed through our official website. Along with your claim, proof of purchase and photos of the manufacturing fault must be included. Without proof of default, your claim will not be covered under our warranty. We encourage you to contact our dedicated Client Services specialists by emailing info@luriax.com with images of the specific defects.

 

Returning the defective product to Luriax may be required to complete the warranty process. Luriax reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim.

 

If your warranty claim has been accepted, your item will be replaced and your warranty period stands from the date of original purchase. 

 

The LURIAX warranty sits alongside applicable consumer protection law.

 

Caring for your LURIAX Alcantara accessories

You can find all you need to know here.